FAQs

    • Returns & Refunds

      • Q: What’s the return policy for your apparel?
        A: Unworn items in original, unused condition can be returned within 30 days of delivery. Products must keep all original tags, labels, and packaging (if applicable) to be eligible.
      • Q: Can I reuse the original shipping packaging for returns?
        A: Yes, we strongly encourage reusing original packaging to reduce environmental waste and support sustainable shopping.

      Shipping

      • Q: Which regions do you ship to?
        A: We offer reliable shipping to all addresses in the United States and across Canada.
      • Q: What carriers handle Canadian shipments?
        A: Primary carriers for Canadian orders include USPS International and other trusted cross-border delivery services.
      • Q: Will I receive a tracking number for my order?
        A: Yes, a confirmation email with a unique tracking number will be sent once your order is processed and dispatched.
      • Q: Why are tracking updates limited for Canadian shipments?
        A: Tracking may be restricted after the package reaches Canadian customs or is transferred to a local carrier (e.g., Canada Post).
      • Q: Where can I find details on shipping costs, delivery timelines, and restrictions?
        A: Visit our full Shipping Policy page for comprehensive information, including regional variations.

      Materials

      • Q: What materials are used in your apparel?
        A: We use quality fabrics like premium cotton blends, sustainable fleece, and breathable knits—prioritizing durability, softness, and ethical sourcing.
      • Q: Do you incorporate eco-friendly materials?
        A: Whenever possible, we add eco-friendly options (e.g., recycled fibers) to minimize our carbon footprint.
      • Q: What standards do your suppliers follow?
        A: Our suppliers adhere to fair labor practices and environmental standards.

      Care Instructions

      • Q: How should I care for my garments to preserve their quality?
        A: Hand wash most items or use a gentle/delicate cycle with cold water and mild detergent. Avoid harsh chemicals, bleach, or fabric softeners.
      • Q: Should I tumble dry my apparel?
        A: No, line drying is recommended to conserve energy, prevent shrinking and fading, and extend the garments’ longevity.