This Shipping Policy outlines the terms and procedures governing the delivery of orders placed through our store (the “Store”). By placing an order, you agree to the shipping terms and guidelines detailed below, which apply exclusively to orders shipped to the United States and Canada.
1. Shipping Locations
We currently offer delivery services only to addresses within the United States and Canada; we do not ship to any other countries or regions at this time.
For orders destined for Canada, please note that international import regulations will apply, which may include mandatory duties, taxes, and other customs requirements. These obligations are the responsibility of the recipient and are governed by Canadian border authorities.
2. Order Processing Time
Orders are processed within 1–3 business days following full payment confirmation. The following processing guidelines apply to all orders:
- No orders are processed, shipped, or delivered on weekends (Saturday and Sunday) or public holidays, including U.S. federal holidays (e.g., Thanksgiving, Christmas) and Canadian statutory holidays (e.g., Canada Day, Thanksgiving).
- Canadian orders require an additional 1–2 business days of processing time. This extra time is used to verify shipping details, prepare mandatory customs documentation (such as commercial invoices), and ensure full compliance with Canadian import regulations—all critical steps to facilitate smooth cross-border delivery and avoid customs delays.
- 3. Estimated Delivery Time
Delivery timelines begin once your order has been dispatched from our warehouse (not from the date of order placement). The estimated delivery windows are as follows:
- United States: Delivery is typically completed within 5–10 business days after order dispatch, with coverage across all U.S. states and territories via our domestic carriers.
- Canada: Delivery times vary based on the specific destination province or territory, ranging from 10–25 business days post-dispatch. This timeline includes cross-border transit and customs clearance, which can be subject to unforeseen delays based on border authority processing times.
- 4. Shipping Carriers
We partner with trusted carriers to ensure reliable and timely delivery of your orders, with carrier selection based on shipping destination:
- United States: Domestic orders are primarily shipped via the United States Postal Service (USPS), which offers extensive coverage and consistent delivery for all U.S. addresses.
- Canada: Cross-border shipments to Canada are fulfilled via USPS International. The final local delivery carrier may be adjusted based on factors such as destination address, package weight, and delivery speed requirements to optimize transit efficiency.
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. For U.S.-to-Canada shipments, tracking updates may only be available until the package reaches Canadian customs or is transferred to a local delivery service. For ongoing tracking, you may use the Canadian local postal service’s website or the carrier’s dedicated international tracking platform.
5. Tracking Your Order
A shipping confirmation email will be sent to your registered email address immediately after your order is dispatched from our warehouse. This email includes your unique tracking number and a direct link to monitor your package’s real-time status.
Tracking guidelines vary by destination:
- U.S. Orders: Tracking information updates in real time, allowing you to follow your package’s journey from our warehouse directly to your delivery address.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to be reflected in the carrier’s system. Once the package leaves U.S. territory, tracking updates may become less frequent due to cross-border transit and customs processing. For the most current delivery status, we recommend using the local Canadian postal service’s tracking portal.
- 6. Lost or Delayed Packages
If your package is significantly delayed or marked as “delivered” but not received, please follow the destination-specific steps below before contacting our support team:For U.S. Orders
- Verify with household members, neighbors, or building management (e.g., front desk, mailroom) to confirm the package was not left at an alternative location.
- Contact USPS directly using your tracking number to inquire about delivery details or file a missing package report.
- If the package remains unaccounted for, reach out to our support team within 7 days of the marked delivery date.
- For Canadian Orders
- Allow an additional 5–7 business days beyond the estimated delivery date, as customs clearance and cross-border transit can result in unforeseen delays that are outside of our control.
- Use your tracking number to check with local Canadian postal services or customs authorities—packages may be held if unpaid duties, taxes, or additional documentation are required.
- Confirm with household members, neighbors, or local post offices to rule out missed deliveries or alternative drop-off locations.
- If the package is still missing after these steps, contact our team within 14 days of the marked delivery date (this extended window accounts for international transit and customs processing variables).
- How to Request Support
To escalate a lost or delayed package issue, contact our support team at [email protected] with the following information: - Your package tracking number
- A detailed description of the issue (e.g., delivery delay, marked as delivered but not received)
Our team will collaborate directly with you and the shipping carrier to initiate a package trace (where applicable), investigate the issue, and provide timely updates on the resolution process.
